AI will have a massive impact across different verticals of financial institutions. 

This survey on AI, brings results from 70 corporate and retail banking groups – in 42 countries.

Conducted online in mid-2019, the report details on how AI and information is paving the path to customer personalisation in financial institutions. Here is a quick glance at some of the areas where key findings are centered around:

• Providing customers personalized communication and guidance (only 32% said ‘yes’)
• Part of value-chain where AI has the highest impact (42% say “customer retention”)
• Delivering personalized digital banking experience using AI (only 47% can)